Hani is a master of Customer Experience (CX) and a globally recognized thought leader in Customer Experience and Digital Transformation. He brings a wealth of knowledge and strategic insight to the table. His career has seen him serve as an advisor and senior executive across multinational and regional organizations, specializing in Information and Communications Technology (ICT), CX, Segments Management, and Marketing.
His expertise also extends to being an international writer and speaker, where he shares his in-depth understanding of customer experience, digital transformation, and marketing management with audiences worldwide. He has a demonstrated history of driving success in leading companies within both B2C and B2B sectors, showcasing his versatile skill set and innovative approach to business growth and customer satisfaction.
As a co-founder of the CXP Association, he is deeply committed to advancing the field of customer experience.
